A better communication
- Real-time Chat
- Instant messaging functionality that enables agents to engage in real-time conversations with customers, providing prompt support and assistance
- Multi-channel Support
- Ability to manage customer interactions across various channels, such as website chat, social media messaging Line / Facebook Messenger / Tiktok, email, SMS, and more.
- Unified Inbox
- A centralized dashboard that consolidates all incoming messages from different channels, allowing agents to view and respond to customer queries efficiently.
A better workflow
- Intelligent Routing.
- Automatic routing of incoming messages to the most appropriate agent based on skillset, availability, or predefined rules, ensuring efficient allocation of resources.
- Customer Context
- Access to relevant customer information, such as previous interactions, purchase history, and preferences, enabling agents to provide personalized and context-aware support.
- Custom Chat Workflows
- Flexibility to design custom chat workflows based on specific business processes, allowing for the automation of repetitive tasks, escalation paths, and routing rules.
More features
Unify your CRM, simplify your team.
- Multiple Language Support
- Ability to support multiple languages to cater to a diverse customer base and facilitate global customer service.
- Collaboration Tools
- Features that facilitate internal collaboration among agents, such as internal chat, agent-to-agent transfers, and the ability to seek assistance from subject matter experts.
- Security and Compliance
- Robust security measures to protect customer data, adherence to privacy regulations, encryption of chat conversations, and data backup capabilities.
- Analytics and Reporting
- Comprehensive reporting and analytics capabilities to track chat volume, response times, customer satisfaction, agent performance, and other key metrics, providing insights for continuous improvement.
- Customization Options
- Flexibility to customize the chat service interface, chat widget design, canned responses, chat routing rules, and other settings to align with the organization's branding and requirements
- White-Label Option
- Ability to white-label the chat service, allowing businesses to customize the interface, branding, and user experience to align with their own brand identity.